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<h1>Income-tax Authority to Set Procedures for Centralised Communication Centre Operations under Scheme, 2018; Includes Grievance Redressal.</h1> The Principal Director General or Director General of Income-tax (Systems) is authorized to establish procedures for the Centralised Communication Centre's operations under the Centralised Communication Scheme, 2018. These include setting formats for notices, managing responses, issuing acknowledgments, and providing a web portal with login, verification tracking, and download capabilities. Additionally, a call center will handle inquiries and support, while administrative functions like data management will be centralized. A grievance redressal mechanism is also mandated to address issues within the Centre.