Investor grievance redressal via electronic communication now triggers penalty exposure for non compliance by regulated entities.

Section 15C is amended to make failure to redress investor grievances when called upon by the Board "including by any means of electronic communication" liable to penalty; related proposals limit the Board's surplus accumulation and impose penalties on brokers for non issuance of contract notes in prescribed form, while a new section 15HAA penalises alteration, destruction, concealment or falsification of records (including electronic records) that impede Board investigations and seeks protection for electronic databases of the Board and regulated intermediaries.

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