TaxTMI 
TaxTMI 
GST challan payment reversal issue
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....ST challan payment reversal issue<br> Query (Issue) Started By: - Manoj Shinde Dated:- 23-4-2025 Last Reply Date:- 23-4-2025 Goods and Services Tax - GST<br>Got 1 Reply<br>GST<br>Hi, While paying for GSTR-3B payment through challan my amount got debited from bank (via gpay) but the portal transaction failed. Now I am stuck. Is anyone here experienced such thing before? Can you please suggest wha....
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....t to do or it will reverse? I am unable to see it in GST ledgers on portal. Regards Manoj Reply By YAGAY andSUN: The Reply: Yes, this is actually a fairly common issue that a number of taxpayers face while making GST payments via challan through UPI (e.g., GPay/PhonePe). Here's what typically happens and what steps you can take: 🔍 What Happened? * You initiated payment through ....
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....GSTR-3B challan. * Amount was debited from your bank via GPay, but... * GST portal did not generate a CIN (Challan Identification Number), and transaction failed. * Now, your money is gone from the bank, but not credited to your GST ledger. ✅ What You Should Do Immediately: 🔁 1. Wait 24-48 Hours Sometimes, these payments get auto-reconciled by NPCI or the bank: * If paymen....
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....t fails at the portal but is successful at the bank, NPCI usually reverses it within 2-3 working days. * Check your bank account - the amount may be refunded automatically. 📩 2. Email or Raise Grievance on GST Portal If the refund is not received within 48 hours: ➤ Go to: https://www.gst.gov.in ➤ Path: Help → Grievance Redressal Portal → Submit Grievance Ch....
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....oose: * Type: Payment related * Sub-Type: Amount debited from bank, but CIN not generated * Attach: * Challan copy (if generated) * Bank transaction proof (screenshot from GPay/UPI or bank statement) * Date/time and UTR/reference ID You will receive a Ticket ID and resolution via email. 📞 3. Contact GST Helpdesk Call the GST helpdesk: 1800-103-4786 (GSTN Helpdesk) Have you....
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....r challan number or payment reference ID and PAN/GSTIN ready. 🧾 Pro Tip: Also Inform Your Bank or UPI Provider Raise a dispute via your bank or the GPay app as well. They often assist in pushing the reversal faster from the UPI side. 🧭 What NOT to Do: * Don't create a new challan and repay immediately unless you're sure the previous amount will be reversed - otherwise, you'll ....
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....have duplicate payments, which are recoverable only via refund application (and that takes time). * Avoid paying again on the same day unless it's urgent and you can spare the funds temporarily. 💡 Outcome Possibilities: Scenario What Happens Timeframe Payment failed at portal but debited Auto-reversed to bank account Within 2-3 days Payment stuck (no CIN, no refund) Needs gr....
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....ievance + GST support ~3-7 working days Refund needed (if double payment) File refund via Form RFD-01 2-3 months Here's a professionally worded grievance message/email draft you can use to report the failed GST challan payment to GSTN or through the Grievance Redressal Portal: 📩 Subject: Payment Debited but Challan Not Reflected on GST Portal - Request for Resolution To, The GSTN H....
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....elpdesk [Email: [email protected]] [Or submit via: https://www.gst.gov.in/help] Dear Sir/Madam, I am writing to bring to your attention an issue related to my GST payment made via UPI (Google Pay) towards filing GSTR-3B. The payment was successfully debited from my bank account, but the transaction failed at the GST portal and the Challan Identification Number (CIN) was not generated. As a ....
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....result, the payment is not reflected in my Electronic Cash Ledger. The relevant details are as follows: * GSTIN: [Your GSTIN] * Legal Name of the Taxpayer: [Your Company/Firm Name] * Challan Number (if generated): [Enter Challan No. or "Not Generated"] * CPIN (if available): [Enter CPIN or "Not Available"] * Date & Time of Payment: [DD/MM/YYYY, HH:MM AM/PM] * Amount Paid: Rs.[Amount] ....
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.... * Mode of Payment: UPI via Google Pay * Bank Name: [Your Bank Name] * Transaction/Reference ID (from bank or GPay): [Enter UPI/Bank Reference No.] * Payment Purpose: GST payment for [Month/Period] under GSTR-3B Issue: Despite successful debit from my account, the transaction failed at the GST portal. The amount is not reflected in my cash ledger, and no CIN has been generated so far. I k....
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....indly request you to: * Check the payment status and * Assist in either applying the amount to my GST ledger or * Facilitate refund of the amount to my bank account at the earliest. Please find attached screenshots of the payment transaction and bank statement for your reference. I look forward to your urgent assistance in resolving this issue. Thanking you, [Your Full Name] [Your Desig....
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....nation, if any] [Your Contact Number] [Your Email ID] [Business Name] 📎 Attachments (include if available): * Payment screenshot from Google Pay * Bank debit confirmation * Any other relevant document/information/input ***<br> Discussion Forum - Knowledge Sharing ....