QUALITY COMPLAINTS AND TRADE DISPUTES

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....n an amicable way. 8.01 Quality Complaints/ Trade disputes The following type of complaints may be considered: (a) Complaints received from foreign buyers in respect of poor quality of the products supplied by exporters from India; (b) Complaints of importers against foreign suppliers in respect of quality of the products supplied; and (c) Complaints of unethical commercial dealings categorized mainly as non-supply/ partial supply of goods after confirmation of order; supplying goods other than the ones as agreed upon; non-payment; non-adherence to delivery schedules, etc. 8.02 Obligation on the part of importer/ exporter (a) Rule 11 of the Foreign Trade (Regulation) Rules, 1993, requires that on the importation into, or exportation o....

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....eral of Foreign Trade or any other person authorized by him to suspend or cancel the Importer Exporter Code Number for the reasons as given therein. (b) Section 9 (2) of the Act empowers the Director General of Foreign Trade or an officer authorised by him to refuse to grant or renew a license, certificate, scrip or any other instrument bestowing financial or fiscal benefit granted under the Act. (c) Section 9(4) empowers the Director General of Foreign Trade or the officer authorized by him to suspend or cancel any License, certificate, scrip or any instrument bestowing financial or fiscal benefit granted under the Act. (d) Section 11(2) of the Act provides for imposition of fiscal penalty in cases where a person makes or abets or attem....