<h1>Airport operator deploys AI-driven multilingual concierge across channels to deliver 24/7 personalised flight, gate and baggage updates</h1> A major airport operator has partnered with an AI services firm to deploy an AI-driven, multilingual passenger engagement system providing 24/7 intelligent concierge functions-flight updates, gate and baggage status, directions and airport services-via voice, chat and mobile channels. The AI platform will support consistent, personalised interactions across multiple touchpoints and languages and integrate with the operator's existing digital offerings to improve efficiency and inclusivity. The operator, which currently manages seven airports and is due to begin operating an additional international airport, expects the system to transform passenger experience.