<h1>Global IT firm launches AI-integrated CRM commercial suite to automate customer service and sales, noting legal and risk concerns</h1> A global IT services firm announced a commercial suite integrating its AI platform with a major CRM provider's generative and agentic AI capabilities to automate customer service and sales tasks. The release highlights deployed client use cases and asserted business benefits, and includes forward-looking safe-harbor language noting risks such as execution, competition, talent, economic and geopolitical uncertainty, technological change, regulatory evolution, and cybersecurity. Legal considerations include compliance with data protection and AI ethics/regulation, liability for automated decision-making, intellectual property and licensing of AI components, contractual risk allocation with channel partners, and potential securities-disclosure implications.