<h1>Vendor claims AI matches certified admins; risks of misrepresentation, liability, IP issues, compliance gaps; buyers require audits</h1> A vendor announced that its AI agent completed all challenges in a CRM platform's administrator training, claiming parity with certified professionals. Legal issues include potential misrepresentation if marketing overstates capabilities, warranty and liability exposure if automated changes cause data loss or noncompliance, and IP or licensing constraints when automating third-party UIs. Contractual terms should address indemnities, limits on automation scope, audit rights, and human-in-the-loop governance to meet regulatory and industry compliance. Buyers should validate claims through independent testing, define acceptance criteria, and ensure appropriate data protection and change-control clauses.