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<h1>AI powered workforce engagement enables integrated analytics and generative agent assist to improve contact center performance and customer experience.</h1> SuccessKPI's India AI WEM Summit presented its integrated AI powered WEM platform-combining real time business intelligence, speech and text analytics, generative AI agent assist, quality monitoring, and workforce management-as a unified solution to boost agent performance and customer experience. The event emphasized practical use cases and partner integrations to drive operational efficiency, quality improvement, reduced onboarding costs, and lower employee turnover, offering attendees actionable strategies and deployment pathways for adopting AI driven WEM in contact centers.