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        Case ID :

        National Consumer Helpline Records 13,295 Calls in December 2011.

        January 19, 2012

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        Press Information Bureau
        Government of India
        Ministry of Consumer Affairs, Food & Public Distribution

        19-January-2012 13:06 IST

        National Consumer Helpline Records 13,295 Calls in December 2011

         

         

              The National Consumer Helpline (NCH) received 13,295 calls during December 2011. In addition to these telephonic calls/complaints, 467 complaints were also received through online complaint system on NCH websi

         The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana,  Rajasthan, Bihar, Gujarat, ,Madhya Pradesh and Karnataka.

        Break-up of calls in respect of top five States during December 2011 is as under:

         

         

        S. No.

        State

        Complaints

        % age of total calls

        1

        Delhi

        3128

        23.53

        2

        Uttar Pradesh

        1890

        14.22

        3

        Maharashtra

        1794

        13.49

        4.

        Haryana

        1135

        8.54

        5.

        Rajasthan

        944

        7.10

        6.

        Bihar

        742

        5.58

        7.

        Gujarat

        675

        5.08

        8.

        West Bengal

        484

        3.64

           9.

        Madhya Pradesh

        432

        3.25

         

           10.

        Karnataka

        354

        2.66

         

        The ‘Telecom’ sector recorded maximum complaints i.e. 14.64. It was followed by products ‘LPG’ ‘Banking’ ‘PDS’ and ‘Insurance’.

        As per feedback received from 1109 callers, 1064 complaints were resolved under   convergence with various companies.

        Consumers from across the country can access the toll free National Consumer        Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

        ***

        NCJ/SR

        Consumer helpline provides telephonic counselling and online complaint registration, resolving most complaints through company convergence. The National Consumer Helpline received 13,295 telephonic calls and 467 online complaints in December 2011, with highest volumes from Delhi, Uttar Pradesh and Maharashtra and sectors led by telecom. Feedback shows most grievances were addressed through coordination with companies, reporting 1,064 resolutions out of 1,109 feedback cases. The Helpline provides consumer counselling, information and online complaint registration via a toll free number and its website, and facilitates convergence with service providers for redress.
                          Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
                            Provisions expressly mentioned in the judgment/order text.

                                Consumer helpline provides telephonic counselling and online complaint registration, resolving most complaints through company convergence.

                                The National Consumer Helpline received 13,295 telephonic calls and 467 online complaints in December 2011, with highest volumes from Delhi, Uttar Pradesh and Maharashtra and sectors led by telecom. Feedback shows most grievances were addressed through coordination with companies, reporting 1,064 resolutions out of 1,109 feedback cases. The Helpline provides consumer counselling, information and online complaint registration via a toll free number and its website, and facilitates convergence with service providers for redress.





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                                ActsIncome Tax
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