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<h1>Taxpayer service priority: Infosys to remedy technical faults in the new income tax e filing portal and publish timelines.</h1> Senior officials, tax professionals and Infosys reviewed numerous functional failures in the new Income Tax e filing portal affecting e proceedings, Form 15CA/15CB processing, TDS statements, DSC handling and viewing past ITRs; the Finance Minister emphasised taxpayer service, directed prompt vendor remediation, and required that resolution timelines be published, while Infosys reported resource augmentation, partial fixes and ongoing work with expected timelines for remaining issues.
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