The Executive Council of Insurers (ECOI), established under the Insurance Ombudsman Rules, 2017 to set-up and facilitate the institution of Insurance Ombudsman in India, has informed that number of complaints (life and general insurance) received and resolved by Bima lokpal, Jaipur and Chandigarh during the period from 1^stJuly 2018 to 30^th June 2019 is as under-

Bima Lokpal		Complaints receivedduring 1.7.2018 to 30.6.2019	Complaints resolved during 1.7.2018to 30.6.2019	Details of complaints resolved
				Awards issued	Withdrawal by the complainant	Non-entertainable under the provisions of Insurance Ombudsman Rules 2017
JAIPUR	Life	397	377	142	37	198
	General	505	456	176	41	239
Total		902	833	318	78	437
CHANDIGARH	Life	1631	943	123	4	816
	General	925	580	72	0	508
Total		2556	1523	195	4	1324

 ECOI has also informed that:

1. In terms of Rule 17(4) of the Insurance Ombudsman Rules 2017 “the Ombudsman shall finalise its findings and pass an award within a period of three months of the receipt of all requirements from the complainant.”
2. In terms of Rule 16 (1) of the Insurance Ombudsman Rules 2017 “where a complaint is settled through mediation, the Ombudsman shall make a recommendation which it thinks fair in the circumstances of the case, within one month of the date of receipt of mutual written consent for such mediation and the copies of the recommendation shall be sent to the complainant and the insurer concerned”.

This was stated by Shri Anurag Singh Thakur, Minister of State for Finance & Corporate Affairs in a written reply to a question in Rajya Sabha.

Ombudsman timelines require awards within three months and mediation recommendations within one month after required submissions. Statistics for Bima Lokpal Jaipur and Chandigarh (1 July 2018-30 June 2019) show numbers of life and general insurance complaints received and resolved, with categories for awards, withdrawals, and non-entertainable matters. The statement highlights Rule 17(4), requiring finalisation and awarding within three months after receipt of all requirements, and Rule 16(1), requiring a mediation recommendation within one month of mutual written consent, with copies to complainant and insurer.