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        Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.

        Provisions expressly mentioned in the judgment/order text.

        <h1>Use of regional languages: banks must provide trilingual documents and communications to enhance customer access.</h1> Banks must adopt regional languages alongside English and Hindi for customer-facing materials and communications, including indicator boards, business posters in semi-urban and rural branches, customer booklets, and transactional communications. Printed retail-customer materials such as account forms, pay-in slips and passbooks must be trilingual; cheque forms are to be printed in Hindi and English while customers may write cheques in Hindi, English or the regional language; branches must provide drop-box and over-the-counter cheque acknowledgements and display this in all three languages.

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