The Reserve Bank of India (RBI) has asked the banks to make registration process for mobile banking services easy and activate the services at the earliest to expand the reach of mobile banking. The RBI vide its circular dated 4.12.2014 has asked banks to strive to provide options for easy registration for mobile banking services to their customers through multiple channels, thus minimizing the need for the customer to visit the branch for such services.

Banks have also been asked to ensure that the time taken between registration of customers for mobile banking services and activation of the same should also be minimized. Further details in this regard are available at RBI’s website www.rbi.org.in.

This was stated by Shri Jayant Sinha, Minister of State in Ministry of Finance in written reply to a question in the Lok Sabha.

Easy registration for mobile banking: banks must offer multiple onboarding channels and minimize service activation time. The Reserve Bank of India directed banks to provide easy registration for mobile banking through multiple channels to avoid branch visits and to ensure minimized activation time between customer registration and service activation, with further procedural details in the RBI circular dated 4.12.2014 and on the RBI website.