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<h1>Passenger grievance helpline to enable real time complaint redressal via phone and mobile app, with pilot then wider rollout.</h1> An all India helpline number 138 will provide real time redressal of passenger complaints aboard trains, supported by a developing mobile application. The service will begin as a pilot on Northern Railway and be extended across the Railways based on operational experience and passenger feedback. Security related complaints will be handled separately via the toll free number 182.