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Some of the major conclusions of the seminar were:
a. Need to democratize information and programme design by involving people, creating integrated delivery systems across Governments/agencies.
b. Automation should be an integral part of design of any programme. Need to change Government processes, behavior of public functionaries and involve the private sector and civil society in public service delivery.
c. Social audit has evolved as an effective mechanism for evaluating programme delivery and ensuring quality of outcomes.
d. Corruption free Governance is the responsibility of the Government. Oversight agencies cannot alone ensure a corruption free atmosphere.
e. Success of a regulator depends not just on its independence but also on clear mandate, core competence, strong leadership, a strong sense of identity and the capacity to deliver. Conflicting jurisdictions of regulatory bodies should not erode accountability.
f. Greater goal of Government interventions is improvement in peoples' lives. Focus should be on results and outcomes and not processes. Decentralized and Participative evaluation entails use of knowledge and skills of Civil society.
g. Auditors can play a constructive role in communicating best practices prevailing in any one organization to others.
h. For auditors to facilitate use of technology and innovation they should accept errors and inadequacies during the project and early implementation phase.
i. CAG should engage systematically with stakeholders in performance audits.
j. Audit should re-align its objectives and processes in accordance with the goals of larger society. For instance in Bhutan, focus is on Gross National Happiness and SAI Bhutan has accordingly changed its focus.
The panelists from abroad included Auditors General of Bangladesh and Bhutan, Deputy Auditor General of Denmark and representatives of the World Food Programme and International Maritime Organization. The Seminar was attended by Chief Secretaries, Secretaries to Government of India, CEOs of Public Sector Enterprises, Auditors General of Bhutan, Bangladesh, Nepal and India, representatives of Word Bank, ADB, & United Nations Agencies, NGOs etc.
Accountability and governance must embrace technology and stakeholder engagement to improve public service outcomes and promote transparency. The seminar urged a new paradigm of accountability and governance focused on integrating technology and stakeholder engagement into public service delivery, embedding automation and redesigning processes, promoting social audit for programme evaluation, and realigning audit objectives to societal goals while recognizing that corruption-free governance is primarily the Government's responsibility.Press 'Enter' after typing page number.