Grievance Redressal Mechanism provides structured channels for customs cargo and passenger complaints and administrative follow-up. A grievance redressal mechanism in Customs field formations addresses trade, industry and passenger complaints through procedural simplification, reduced ... Summary
Grievance Redressal Mechanism provides structured channels for customs cargo and passenger complaints and administrative follow-up.
A grievance redressal mechanism in Customs field formations addresses trade, industry and passenger complaints through procedural simplification, reduced physical contact, and computerization. Operational monitoring uses a Management Information System with EDI, nightly exception reports, a System Manager for EDI support, and tele-enquiry services. Accessibility measures include daily open hours with senior officers, designated Public Grievance Officers with published contacts, monthly Public Grievance Committees with trade representatives, and a Chief Commissioner-led Watch Dog Committee to review systemic delays.
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