ITC Credit is not reflected on Electronic Credit Ledger after offset of ITC

[Rakesh Srivastava]

We have filed GSTR-3B before due date for the m/o April-2018 & portal showing offset liabilities successfully at a time of filling the return, but problem is no transaction showing either credit or debit in credit ledger & no ITC aprrox 3.06 crore carried forward on credit ledger, due to this reason we are unable to filled GST Refund. & same problem is also communicated to GST customer care.

I had also raised the tickets two times on GRIEVANCE REDRESSAL PORTAL vide ticket no. 201807183018328 & 201806142636638 but still problems are not resolved.

We are not able to offset liabilities in coming monthly return.

Please advise us.

[KASTURI SETHI]

I am also facing such like problem. It is defect in Common Portal System. I phoned twice to help desk, Grievance Redressal Portal. The Concerned Officer listened to me nicely. He assured me that the department is on the job. Not to worry till issue is open. You will have to wait for.

So you must contact on phone and also continue sending reminders. All this will be on record.

[Ganeshan Kalyani]

One of my colleague has also encountered the same issue. He has also lodge the grievance in the portal. Also, an email and telephonic conversation had with the GST Helpdesk to highlight the issue.

It seems that one or the other problem in the IT system is sure.

[DR.MARIAPPAN GOVINDARAJAN]

We may hope the problems will be resolved by the authorities.

[Ganeshan Kalyani]

Still not resolved.

[KASTURI SETHI]

My client's problem has been solved by Grievance Redressal Cell on Saturday. The querist should also continue making efforts.

[Ganeshan Kalyani]

Ok. Thanks.

AI Summary

Input Tax Credit not reflected delays refund processing; affected taxpayers should lodge grievances and contact helpdesk. ITC recorded as offset in GSTR-3B failed to appear in the Electronic Credit Ledger, preventing carry-forward of credit and GST refund claims; multiple taxpayers reported the issue as an IT system defect and were advised to lodge grievances and pursue helpdesk contact. One taxpayer later reported resolution by the Grievance Redressal Cell, demonstrating that ledger discrepancies may be remediable through the grievance mechanism.