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<h1>India's Finance Ministry Updates Customs Hearing Rules: Virtual Mode Available Only Upon Assessee's Request, Not Mandatory.</h1> The Government of India's Ministry of Finance has amended guidelines regarding the conduct of personal hearings in customs matters. Effective from 28th July 2022, the amendment specifies that personal hearings by adjudicating or appellate authorities will be conducted in virtual mode only if requested by the assessee. Virtual hearings are not mandatory; if the assessee does not choose the virtual option, hearings will occur in person. Any difficulties in implementing these instructions should be reported to the Board immediately.