Online dispute resolution for the securities market: a common ODR Portal mandates time bound conciliation and arbitration for investor disputes. Establishes a common Online Dispute Resolution (ODR) Portal run by Market Infrastructure Institutions with empaneled ODR Institutions to resolve investor disputes via time bound conciliation (21 days plus limited extension) and/or arbitration (document only or hearings depending on claim value). It prescribes scope, allocation by round robin, mandatory enrolment of Market Participants, fee slabs, mandatory deposits (100% of admissible claim value by respondent), qualification and conduct norms for conciliators/arbitrators, MIIs' governance responsibilities, integration with SCORES, phased implementation timelines, and publication and audit obligations.
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Online dispute resolution for the securities market: a common ODR Portal mandates time bound conciliation and arbitration for investor disputes.
Establishes a common Online Dispute Resolution (ODR) Portal run by Market Infrastructure Institutions with empaneled ODR Institutions to resolve investor disputes via time bound conciliation (21 days plus limited extension) and/or arbitration (document only or hearings depending on claim value). It prescribes scope, allocation by round robin, mandatory enrolment of Market Participants, fee slabs, mandatory deposits (100% of admissible claim value by respondent), qualification and conduct norms for conciliators/arbitrators, MIIs' governance responsibilities, integration with SCORES, phased implementation timelines, and publication and audit obligations.
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