Virtual personal hearings under Customs Act enable videoconference hearings with consent, secure links, written hearing records and return deadlines. Personal hearings under the Customs Act may be conducted by videoconference with party consent; authorities will notify secure links and schedule, representatives must file scanned authorization and ID by official email, and hearings will be recorded as a written 'record of the personal hearing' sent as a PDF to the party. Parties may amend and return the signed record within three days, after which the record is deemed agreed. Self-attested documents may be emailed within three days post-hearing; the emailed record will be treated as a document under electronic record rules.