Public Relation Officers assist taxpayers with outreach, return filing guidance, reliefs explanation and complaint reporting for departmental action.

Public Relation Officers must facilitate completion of income tax assessments by informing assessees about rebates, reliefs and procedures; providing return filling assistance and outreach to workplaces, residences and public camps; offering technical guidance where the law is clear; referring interpretive questions to the Commissioner; recording and analysing complaints for quarterly reporting; and ensuring publicity, designated hours, trained support, and basic taxpayer amenities, while lacking authority over Inspecting Assistant Commissioners or Income tax Officers.

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