Passenger facilitation: mandatory customs officer training and establishment of help desks to assist international travelers. The Board requires mandatory training for every Customs officer newly posted at international airports in rules and polite, professional facilitation of passengers, with six monthly refresher programmes, coordination with other agencies and NACEN, and in house options. It also mandates establishment of prominently signposted Help Desks after immigration and in departure halls, staffed by properly selected officers with required forms and information, and requests compliance reports or communication of implementation difficulties.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Passenger facilitation: mandatory customs officer training and establishment of help desks to assist international travelers.
The Board requires mandatory training for every Customs officer newly posted at international airports in rules and polite, professional facilitation of passengers, with six monthly refresher programmes, coordination with other agencies and NACEN, and in house options. It also mandates establishment of prominently signposted Help Desks after immigration and in departure halls, staffed by properly selected officers with required forms and information, and requests compliance reports or communication of implementation difficulties.
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