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of <h1>Customs Officers to Receive Biannual Training in Rules and Soft Skills to Enhance Passenger Experience at Airports.</h1> The circular emphasizes improving passenger facilitation at international airports by enhancing the efficiency and behavior of Customs officers. It mandates training for newly posted officers in relevant rules and soft skills, with sessions repeated every six months. Coordination with other agencies is encouraged to create a positive impression on international passengers. Additionally, the establishment of 'Help Desks' in prominent locations at airports is required to assist passengers, staffed by well-selected officers with necessary information. Immediate implementation of these measures is expected to enhance the department's image and improve passenger experience. Compliance reports are requested.
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