Grievance redressal mechanism established: designated officers, CPGRAMS monitoring, and escalation to appellate authority with acknowledgement and time limits for replies. Establishment of a Grievance Redressal Mechanism requires single window intake, acknowledgement of written grievances within 48 hours, and an attempt to provide final replies within 30 working days; designated Public Grievance Officers, a Public Relations Officer, a Public Grievance Committee, and CPGRAMS are used for receipt, monitoring and escalation, while corruption complaints go to vigilance and merits disputes to statutory appeal and revision remedies.
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Provisions expressly mentioned in the judgment/order text.
Grievance redressal mechanism established: designated officers, CPGRAMS monitoring, and escalation to appellate authority with acknowledgement and time limits for replies.
Establishment of a Grievance Redressal Mechanism requires single window intake, acknowledgement of written grievances within 48 hours, and an attempt to provide final replies within 30 working days; designated Public Grievance Officers, a Public Relations Officer, a Public Grievance Committee, and CPGRAMS are used for receipt, monitoring and escalation, while corruption complaints go to vigilance and merits disputes to statutory appeal and revision remedies.
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