Two-way communication: email and fax requests must be acted on and trade queries answered within four weeks. Customs directs that all communications from importers sent by fax, e-mail, post or courier be acted upon; fax/e-mail copies of certified invoices and documents may be accepted for clearance; appointments and confirmations may be handled by e-mail or fax; e-mail queries should be answered by e-mail where possible; trade queries must be answered within four weeks; and each Assistant Commissioner must have maintained e-mail connectivity with wide publicity of departmental e-mail addresses.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Two-way communication: email and fax requests must be acted on and trade queries answered within four weeks.
Customs directs that all communications from importers sent by fax, e-mail, post or courier be acted upon; fax/e-mail copies of certified invoices and documents may be accepted for clearance; appointments and confirmations may be handled by e-mail or fax; e-mail queries should be answered by e-mail where possible; trade queries must be answered within four weeks; and each Assistant Commissioner must have maintained e-mail connectivity with wide publicity of departmental e-mail addresses.
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