Refund compliance: enforce prompt refunds and payment of interest via surprise inspections and disciplinary action for officials. The instruction mandates surprise inspections to ensure refunds are issued promptly and interest on delayed refunds is paid; any cases revealed by inspections or complaints must be promptly investigated and consequential action taken, including streamlining Ward/Circle functioning and imposing disciplinary punishment on erring officials to prevent future lapses in refund administration.
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Refund compliance: enforce prompt refunds and payment of interest via surprise inspections and disciplinary action for officials.
The instruction mandates surprise inspections to ensure refunds are issued promptly and interest on delayed refunds is paid; any cases revealed by inspections or complaints must be promptly investigated and consequential action taken, including streamlining Ward/Circle functioning and imposing disciplinary punishment on erring officials to prevent future lapses in refund administration.
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