TaxTMI 
TaxTMI 
TaxTMI 
Investor Charter Infrastructure Investment Trusts (InvITs)
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....ecurities market including introduction of Online Dispute Resolution (ODR) platform and SCORES 2.0, it has been decided to introduce the investor charter for InvITs. 3. In view of the above and based on consultation with Hybrid Securities Advisory Committee (HySAC), investor charter for InvITs is placed at Annexure-A. 4. In this regard, BIA is advised to disseminate the Investor Charter on their website and mobile applications (if any), and display the Investor Charter at prominent places in the office. Further, InvITs are advised to bring the Investor Charter to the notice of their investors by way of disseminating the Investor Charter on their respective websites and mobile applications (if any), making them available at prominent places in the office, provide a copy of Investor Charter through e-mails/ letters etc. BIA and InvITs are also advised to review the Investor Charter from time to time and update the same in light of any changes made in the SEBI (Infrastructure Investment Trusts) Regulations, 2014 and/or circulars issued thereunder. 5. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the registered InvITs shall di....
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....nvestors. vi. To protect the interests of investors. vii. To establish a robust grievance redressal mechanism for investor protection. viii. To facilitate informed investment decisions to the investors through timely and accurate disclosures. ix. To undertake nationwide investor awareness programmes, to inform and educate existing and prospective investors about InvITs as an asset class and to educate the public about the concept and working of InvITs. x. To contribute to job creation, improved infrastructure, and increased economic activity. 3. DESCRIPTION OF ACTIVITIES/ BUSINESS ENTITY i. Raise funds from investors by issuing units and deploy capital in infrastructure assets, either directly or through Special Purpose Vehicles (SPVs)/Holding Companies, ensuring adherence to SEBI InvIT regulations. ii. Generate revenue from long-term infrastructure projects such as toll roads, power transmission, renewable energy, telecom towers, data centers, optical fiber lines logistics infrastructure and such other infrastructure assets. iii. Operate under a structured framework with a Sponsor, Trustee, Investment Manag....
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....ervice / Activity Frequency Time taken for providing service 1 Resolution of investor grievances through internal grievance redressal mechanisms of the Investment Manager - a. Matters such as non-receipt of the annual report and notice of postal ballot are to be addressed by the RTA within a period of 5 working days from the receipt of the request or in case, any supporting documents are required by the RTA for addressing the request, within a period of 5 working days from the receipt of such documents to the RTA's satisfaction. b. Matters other than those referred to in point (a) above, including but not limited to distribution/interest, are to be addressed by the RTA within a period of 7 working days from receipt of the request. In case, any supporting documents are required by the RTA from the Security Holder or any other party for addressing the request, such matters will be addressed within a period of 15 days from the receipt of such documents to the RTA's satisfaction. 2 Resolution of investor grievances by SEBI for grievances received on SCORES platform and Online Dispute Resolution Mechanism (ODR)* (*SEBI also requires that....
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....om the end of each quarter 2. Part B of Annexure 15 of the Master Circular for InvIT - Within 21 days from the end of financial year on an annual basis 3. Part C of Annexure 15 of the Master Circular for InvIT - within three months from the end of financial year on an annual basis 6 Disclosure of Unitholding Pattern for each class of investors 1. Quarterly 2. Listing of units on the stock exchanges 3. In the event of any capital restructuring of InvIT resulting in a change exceeding 2% of the total outstanding units of InvIT 1. Quarterly - within 21 days from the end of each quarter 2. One day prior to listing of units on the stock exchanges 3. Within 10 days of any capital restructuring of InvIT resulting in a change exceeding 2% of the total outstanding units of InvIT 7 Disclosure of asset acquisitions, divestments, or changes in the asset portfolio Prompt intimation which shall be later than 24 hours of such event which have a bearing on the performance or operations of the InvIT, including asset acquisitions, divestments, or changes in the asset portfolio, value of which exceeds 5 % of the Value of InvIT ....
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....plaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051 6. DO's and DON'Ts FOR INVESTORS A. DO's FOR THE INVESTORS i. Check registration status of the InvIT on SEBI website before investing in them. ii. Read all offer related documents and understand the risks involved and suitability of the investment to the investor's risk profile. iii. Provide and keep updated KYC details including address, tax status, residency, and other key information such as PAN & bank account details including details in demat account. iv. Provide own email address and mobile number and to promptly notify changes to this information, if any to the Depository Participant (DP). v. Follow respective InvIT' s websites and Stock Exchange(s) website for regular updates and disclosures. vi. Periodically check the holdings directly through the website of depositories / depository participants. vii. Consider availing nomination facility through Demat Account in respect of investments made in InvITs. viii. Inve....
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.... vii. Right to participate in meetings and vote on matters affecting the InvIT. viii. Right to privacy of personal information in accordance with applicable laws. ix. Right to information about the grievance redressal process, including escalation mechanisms. x. Right to timely redressal of grievances within the regulatory timelines by the Compliance Officer. xi. Right to escalate unresolved complaints to SEBI via the SCORES or ODR portal xii. Right to receive corporate actions such as rights issue etc. xiii. Right to appoint a Unitholders' Nominee Director by unitholders holding 10% or more of the total outstanding units of the InvIT, either individually or collectively. xiv. Right to inspect the requisite documents/ records as stated in the notice of Investors' Meeting or Postal Ballot, if any, at the principal place of business of the InvIT during office hours on all working days from the date of dispatch of the notice until the day of such Meeting or completion of Postal Ballot. xv. Right to request to call unit holders meeting for such matters as prescribed under the SEBI InvIT regulations. 8. R....
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....ints pending at the beginning of the Quarter Number of investor complaints received during the Quarter Number of investor complaints disposed of during the Quarter. Number of investor complaints pending at the end of the Quarter. Average time taken for redressal of complaints for the Quarter Complaints pending during FY FY/QE__________ Less than 1 month 1-3 months 3-6 months 6-9 months 9-12 months Greater than 12 months Total All complaints SCORES complaints Complaints resolved during FY FY/QE__________ Less than 1 month 1-3 months 3-6 months 6-9 months 9-12 months Greater than 12 months Total All complaints SCORES complaints ....