Publishing Investor Charter and disclosure of Investor Complaints by Mutual funds on their websites and AMFI website

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....e made available within 7th of succeeding month. 3) Further, in order to facilitate awareness of investors about various activities which an investor deals with, SEBI has prepared an Investor Charter for Mutual Funds, inter-alia, detailing the services provided to Investors, Rights of Investors, various activities of Mutual Funds with timelines, DOs and DON'Ts for Investors and Grievance Redressal Mechanism which is placed at Annexure 'B'. 4) In this regard, Mutual Funds are advised to bring the Investor Charter for Mutual Funds to the notice of their unit holders (existing as well as new unit holders) through disclosing the Investor Charter on their websites, making them available at prominent places in the office, etc. 5) Further, Mutual Funds are advised to display link/option to lodge complaint with them directly on their websites and mobile apps. Additionally, link to SCORES website/ link to download mobile app (SEBI SCORES) shall also be provided on their website. 6) These disclosure requirements are in addition to those already mandated by SEBI. The provisions of this circular shall come into effect from January 01, 2022. 7) This circular is issued in exercise....

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....ints pending at (b) No of Resolved Pending complaints the beginning of the received during the period Within 30 days period 30- 60- Beyond 60 180 180 days days days Average time taken ^ (in Non Actionable Beyond 0-3 3-6 6-12 months months months 12 months days) Unauthorized III B switch between Schemes Deviation from III C Scheme attributes Wrong or excess III D charges/load Non updation of changes viz. ||| E ||| F ||| G IV address, PAN, bank details, nomination, etc Delay in allotment of Units Unauthorized Redemption Others #including against its authorized persons/ distributors/ employees. etc. *Non actionable means the complaint that are incomplete / outside the scope of the mutual fund Λ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month. Page 3 of 7 Part B: Report on complaints received through SCORES Action on (a) and (b) Complaint code Type of complai....

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.... May- YYYY June- YYYY July- YYYY 2 3 March-YYYY Grand Total *Should include complaints of previous months resolved in the current month. If any. ** Should include total complaints pending as on the last day of the month, if any. Page 6 of 7 Resolved* Pending* ** 4 5 6 Part D: Trend of annual disposal of complaints (including complaints received through SCORES) SN Year 1 2017-18 2 2018-19 3 2019-20 4 2020-21 5 2021-22 Grand Total Carried forward from previous Received during the year Resolved during the year Pending at the end of the year year Page 7 of 7 VISION Annexure- B INVESTOR CHARTER FOR MUTUAL FUNDS To develop the Indian Mutual Fund Industry and bring a high degree of professionalism transparency and ethics by enacting regulations to govern the functioning of mutual funds in order to enhance and maintain standards to protect and promote the interests of unit holders of mutual funds. • MISSION To support the development of a vibrant, transparent, ethical and globally competitive asset management industry. To enact and ....

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....n maturity of a close- ended scheme 3 Issue of statement of accounts specifying the 4 number of units allotted or issue units in the dematerialized form 5 Refund of subscription Money in case of New Fund Offer Time taken for providing service* 10 Days 15 Calendar days 10 Days 5 days from the date of closure of the initial subscription list or from the date of receipt of the application 5 days from the date of closure of the initial subscription list Complaints/Requests Description of Service / Activity Submission of ATR to SEBI in respect of 1 complaint received from investor through SCORES 1 2 4 Time taken for providing service* Disclosure / Reports Description of Service / Activity Intimation regarding change in TER of schemes Intimation regarding change in Fundamental Attributes of schemes (Exit Window) 3 Intimation regarding Merger of schemes Intimation regarding Conversion of Close Ended Scheme to Open Ended Scheme Page 3 of 8 30 days Time taken for providing service 3 days in advance of TER effective date 30 days prior to the effective date of Fundamental....

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....ould approach the concerned Mutual Fund / Investor Service Centre of the Mutual Fund. If the complaint remains unresolved, the investor may write to the designated Investor Relations Officer of the mutual fund. The name of the Investor Relations Officer / contact person is generally mentioned in the Scheme Information Document (SID) of the mutual fund scheme, and also on the website of the concerned mutual fund, whom one may approach / write to in case of any query, complaints or grievance. 2. If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's portal, named, 'SCORES', which is a centralized web based complaints redress system. SEBI takes up the complaints registered via SCORES (https://scores.gov.in/scores/Welcome.html) with the concerned mutual fund / intermediary for timely redressal. SCORES facilitates tracking the status of the complaint. 3. Investors may send their physical complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051 DO's and DON'T....

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.... of each scheme including scheme's AUM, investment objective, expense ratios on mutual fund website. 5. Right to receive Annual report / abridged annual report of the scheme(s) invested in, Page 6 of 8 6. Right to timely receipt of redemption proceeds / dividend payments / refunds, as applicable. 7. Right to be notified about any change in the fundamental attributes (features) of a mutual fund scheme in which the investor has investments and to be provided a right to exit the scheme without cost, if so desired, as a result of the fundamental attribute change. 8. Right to be informed about such disclosures which may have a material bearing on their investments in mutual fund schemes. 9. Right to privacy of information in accordance with the applicable laws of the land. 10. Right to security of, and access to, information provided to Asset Management Companies and their service providers in relation to investments in mutual funds. Right to have such information corrected and receive confirmation of such correction. 11. Right to information about how complaints are handled and can be escalated in the event investors are not satisfied....