The Department of Financial Services (DFS) has advised the managements of all Public Sector Banks, Insurance Companies and other financial institutions to provide reservation to Persons with Benchmark Disabilities in both Direct Recruitment and Promotion in line with Government of India instructions. Besides, all the Public Sector Financial Institutions have been advised to: -

(i) Convene periodic meetings with the PwD Employees Welfare Associations to ensure that their views are heard and grievances resolved in a timely manner.

(ii) Appoint a Chief Liaison Officer (CLO)/ Liaison Officer (LO) to ensure that instructions/orders issued by Government of India with regard to reservation policy including for PwDs are implemented by them in letter and spirit.

(iii) Adopt an "Equal opportunity policy” in compliance of Section 21 & 23 of the Right of Persons with Disabilities Act, 2016, with the approval of their respective Boards. The broad objectives are to ensure an inclusive work environment for the PwDs which is non-discriminating and provides equal opportunities to them through reasonable accommodation, barrier-free access, fair recruitment and career development practices.

(iv) Appoint "Grievance Redressal Officer" to resolve complaints/grievances of PwD employees.

Persons with benchmark disabilities: public sector financial institutions must strengthen reservation, equal opportunity, and grievance redress mechanisms. Reservation for Persons with Benchmark Disabilities in direct recruitment and promotion is to be implemented by public sector banks, insurance companies and other public sector financial institutions in line with Government of India instructions. Public sector financial institutions are also advised to hold periodic meetings with PwD Employees Welfare Associations, appoint a Chief Liaison Officer or Liaison Officer, adopt an Equal Opportunity Policy with board approval, and establish a Grievance Redressal Officer for PwD employees.