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<h1>National consumer helpline adds GST grievance sub-category for Next-Gen GST reforms, enabling pre-litigation redress and data sharing</h1> The Department of Consumer Affairs has enabled a dedicated GST grievance sub-category on the national consumer helpline's INGRAM platform to handle complaints arising from the Next-Gen GST Reforms effective 22.09.2025; major sectoral sub-categories (e.g., automobiles, e-commerce, banking, consumer durables) are listed, counsellors received CBIC-led training, and stakeholder consultations were held to encourage pass-through of rate reductions. Complaint data will be shared with tax authorities and firms to facilitate enforcement and remedies under relevant laws. The omni-channel, multilingual helpline provides pre-litigation docketed grievance redressal, enhancing consumer participation and potential compliance oversight.