<h1>Industry forum urges shared compliance frameworks, regulator-validated repository and built-in safeguards for AI-driven debt collections</h1> A collections technology firm and an RBI-recognised fintech self-regulatory organisation convened an industry forum where participants from banks, NBFCs, fintechs and regulators examined legal and compliance risks of deploying AI in debt collections. Key legal issues identified include model risk management, explainability, auditability, borrower protection, and the lack of regulatory clarity and standardised interpretation of central bank guidance. Stakeholders proposed a regulator-validated central repository, shared compliance frameworks, and embedding compliance features (multilingual disclosures, human escalation) into systems to ensure regulatory alignment and defensible, accountable AI-driven collection practices.