CBECMITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).

This was stated by Shri Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs, in a written reply to a question in Lok Sabha today.

The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP) https://selfservice.gstsystem.in.

Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:

S. No.	Nature of supply / Sector	Number of cases
1.	FMCG (Fast Moving Consumer Goods)	42
2.	Restaurant Services	14
3.	Sanitary Wares	2
4.	Entertainment Services / Press / Cinematography	6

 

Taxpayer grievance redressal through GST helpdesks and Seva Kendras enhances access to portal support and billing complaint resolution. A national taxpayer grievance redressal framework for Goods and Services Tax operates through CBECMITRA, a pan-India helpdesk, a national toll-free number, GST Seva Kendras and the GSTN helpdesk, with support available by telephone and via the Self-Help Grievance Redressal portal; reported complaints include sectoral allegations of overcharging and inflated billing in FMCG, restaurant, sanitary wares and entertainment services.