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        Case ID :
        GST

        GST Seva Kendras resolve complaints related to GST

        December 9, 2019

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        CBECMITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).

        This was stated by Shri Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs, in a written reply to a question in Lok Sabha today.

        The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP) https://selfservice.gstsystem.in.

        Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:

        S. No.

        Nature of supply / Sector

        Number of cases

        1.

        FMCG (Fast Moving Consumer Goods)

        42

        2.

        Restaurant Services

        14

        3.

        Sanitary Wares

        2

        4.

        Entertainment Services / Press / Cinematography

        6

         

        Taxpayer grievance redressal through GST helpdesks and Seva Kendras enhances access to portal support and billing complaint resolution. A national taxpayer grievance redressal framework for Goods and Services Tax operates through CBECMITRA, a pan-India helpdesk, a national toll-free number, GST Seva Kendras and the GSTN helpdesk, with support available by telephone and via the Self-Help Grievance Redressal portal; reported complaints include sectoral allegations of overcharging and inflated billing in FMCG, restaurant, sanitary wares and entertainment services.
                          Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
                            Provisions expressly mentioned in the judgment/order text.

                                Taxpayer grievance redressal through GST helpdesks and Seva Kendras enhances access to portal support and billing complaint resolution.

                                A national taxpayer grievance redressal framework for Goods and Services Tax operates through CBECMITRA, a pan-India helpdesk, a national toll-free number, GST Seva Kendras and the GSTN helpdesk, with support available by telephone and via the Self-Help Grievance Redressal portal; reported complaints include sectoral allegations of overcharging and inflated billing in FMCG, restaurant, sanitary wares and entertainment services.


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