<h1>Grievance and complaint procedure enables stakeholders to challenge insolvency service providers with inspection or investigation powers following prima facie findings.</h1> The Regulations create a procedure for stakeholders to lodge grievances and complaints against insolvency service providers, requiring grievances to detail the provider's conduct, the suffering caused, attempts at redress and proposed remedy. Complaints must be in the specified form with a prescribed fee, state alleged contraventions of the Code or related instruments, provide particulars of the conduct and supporting evidence, and allow for refund of the fee if the complaint is not frivolous or malicious. If a prima facie case exists, the Board may order inspection, investigation or issue a show-cause notice under the Inspection and Investigation Regulations, 2017.