<h1>New Integrated Grievance Management System Launched to Boost Insurance Literacy and Improve Complaint Resolution by IRDA.</h1> The Secretary of Financial Services launched the Integrated Grievance Management System (IGMS) to enhance policyholder protection and insurance literacy. The system, developed by the Insurance Regulatory Development Authority (IRDA), offers a centralized platform for resolving grievances and allows IRDA to monitor complaint resolutions. Emphasizing the need for regulatory mechanisms, the Secretary urged insurance companies to focus on increasing insurance literacy and addressing areas like law simplification and risk management. The IGMS aims to improve complaint handling by classifying issues, tracking complaints, and analyzing data to implement systemic changes, ultimately safeguarding policyholder interests.