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        Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.

        Provisions expressly mentioned in the judgment/order text.

        <h1>Policyholder protection strengthened through a centralized grievance system that standardizes complaint tracking and regulator oversight.</h1> The Integrated Grievance Management System (IGMS) creates a centralized, online platform for registering, classifying and tracking insurance complaints with unique IDs, rule based workflows, target turnaround times and automated notifications, granting the regulator comprehensive access to monitor grievance disposal and perform data analysis to identify systemic issues and oversee corrective action.

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