<h1>BCSBI Report: Only 12 of 46 Banks Rated High in Customer Service; Complaints Rise, Urges Improved Code Compliance.</h1> The Banking Codes and Standards Board of India (BCSBI) has been instrumental in setting minimum customer service standards in banks, but recent evaluations show little improvement in compliance. Out of 46 banks rated, only 12 received high performance ratings, and complaints to Banking Ombudsmen have increased. The disconnect between frontline staff and code understanding, along with reduced top management engagement, are identified as issues. Recommendations include updating codes, enhancing synergy between Principal Code Compliance Officers and Internal Banking Ombudsmen, improving electronic banking security, and addressing customer service in new regulatory environments. The Reserve Bank of India emphasizes the need for proactive measures to enhance customer service and reduce grievances.