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of <h1>CBDT Enhances Taxpayer Services with New Directorates and 250 Aayakar Seva Kendras for Grievance Redressal Nationwide.</h1> The government has established a dedicated structure for delivering and monitoring taxpayer services within the Central Board of Direct Taxes (CBDT). Two Directorates of Tax Payer Services have been created under the Principal Director General of Income Tax to enhance service delivery. Field offices are instructed to implement similar structures. Additionally, 250 Aayakar Seva Kendras have been set up nationwide as single-window units for grievance redressal. This initiative has significantly reduced grievances older than one year from 1,910 to just 2 cases between March 2015 and April 2016, with ongoing efforts to address other pending grievances.
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