April 26, 2019
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Ombudsman scheme extended to eligible non-deposit NBFCs with customer interface and asset-based coverage, with complaint and award limits.
The Reserve Bank extended the Ombudsman Scheme to eligible Non-Deposit Taking NBFCs with customer interface and assets of Rs.100 crore or above, excluding NBFC-IFC, Core Investment Companies, IDF-NBFCs and NBFCs under liquidation. The Scheme provides a free, summary complaint mechanism via four regional Ombudsman offices, permits conciliation or Awards after hearing, and imposes admissibility conditions including prior representation and limitation periods. Awards direct specific performance or compensation subject to caps (actual loss or one million rupees limit; up to one hundred thousand rupees for distress), with an appellate route and NBFC display and nodal officer obligations.