Online processing of investor service requests and complaints by RTAs
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Online processing of investor service requests mandates RTAs to implement portals with URN, tracking, authentication, and compliance.
Mandates RTAs servicing listed companies to implement publicly accessible websites and online portals enabling investor authentication, submission of standard forms (uploadable or fillable), generation and use of a unique reference number (URN), online acknowledgement, and status tracking; requires cybersecurity, BCP/DR compliance, a Company Secretary compliance certificate post implementation, investor notifications, and uniform document lists with provision for seeking additional documents in specific cases.