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of <h1>Board directs customs zones to publish FAQs clarifying duty, valuation, KYC, fees, grievance processes, and maintain records</h1> The Board directs Customs zones to prepare and publish FAQ documents on their websites clarifying duty treatment and demo calculations for gifts and personal imports via courier and post, applicable KYC requirements, fees and charges, grievance redressal procedures, and other relevant processes; zones must maintain and monitor records of grievances, widely publicize the FAQs to trade and the public, and report any implementation difficulties to the Board.
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