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<h1>Duties on gifts and personal imports: zones must publish FAQs clarifying duty, KYC, fees and grievance process.</h1> Customs Zones must prepare and publish an FAQ-format document on their websites explaining the duty structure on gifts and personal imports with demo duty calculations, applicable KYC norms for courier and postal imports/exports, fees and charges, and the grievance redressal mechanism; zones must maintain records and monitor grievances, widely publicise the FAQs to public and trade bodies, and report implementation difficulties to the Board.