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<h1>Customer due diligence: AMCs must retain investor KYC and PoA and suspend distributor payments until compliance.</h1> Mutual Funds/AMCs are responsible for maintaining investor KYC, Power of Attorney and related documentation even when distributors assert custody of records; trustees must suspend payments to distributors lacking complete documentation, obtain missing KYC/PoA and supporting past transaction records, send duplicate statements for investor confirmation, set up dedicated customer service for affected unit holders, exercise heightened scrutiny before authorising transactions on incomplete files, and report steps and completion status to SEBI.