New IT Grievance Redressal Mechanism for GST Portal Issues: Committee to Resolve Technical Glitches Affecting Taxpayers.

The circular outlines the establishment of an IT Grievance Redressal Mechanism to address taxpayer grievances caused by technical issues on the GST portal. The mechanism involves an IT Grievance Redressal Committee, which will identify and resolve issues affecting multiple taxpayers, excluding localized problems. Nodal officers will be appointed to manage taxpayer applications demonstrating technical glitches. The committee can recommend solutions, including waiving fines or penalties, and will focus on resolving issues like stuck TRAN-1 filings. The process includes direct communication with affected taxpayers and adherence to court decisions, with a deadline for resolving TRAN-1 and GSTR-3B filings.