Customs duty refund timeliness required; procedures mandate prompt acknowledgement, first in processing, audit and online status updates. Refund applications must receive immediate receipt on filing, be scrutinized for completeness within a short prescribed period with deficiencies communicated once, and complete claims processed on a first come first served basis to produce either a reasoned refund order or a speaking rejection that addresses unjust enrichment. Where refunds are sanctioned they must be paid by cheque after due audit and accounting verification; higher risk claims remain subject to pre audit and others to post audit sampling. Commissionerates must maintain a publicly accessible, regularly updated online database of refund application status and monthly abstracts for monitoring.
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Customs duty refund timeliness required; procedures mandate prompt acknowledgement, first in processing, audit and online status updates.
Refund applications must receive immediate receipt on filing, be scrutinized for completeness within a short prescribed period with deficiencies communicated once, and complete claims processed on a first come first served basis to produce either a reasoned refund order or a speaking rejection that addresses unjust enrichment. Where refunds are sanctioned they must be paid by cheque after due audit and accounting verification; higher risk claims remain subject to pre audit and others to post audit sampling. Commissionerates must maintain a publicly accessible, regularly updated online database of refund application status and monthly abstracts for monitoring.
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