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Issues: Whether penalty was sustainable when the service tax demand was maintained but the assessee's entitlement to exemption under Notification No. 16/2002-ST was denied only because supporting certificates were not produced.
Analysis: The assessee had rendered services to international organisations, a fact accepted by the lower authorities. The exemption benefit was denied only on the failure to produce the relevant certificates. In the circumstances, the lapse in producing the certificates was treated as a bona fide mistake, and the short tax demand was not contested.
Conclusion: The service tax demand was sustained, but the penalty was set aside.