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<h1>Case remanded due to lack of opportunities for defense, setting aside previous order. Fair chance for new hearing granted.</h1> The Tribunal remanded the case back to the Original Adjudicating Authority as the Appellants were not afforded sufficient opportunities to defend their ... - Issues involved: Lack of decision on appeal, denial of natural justice, utilization of brand name, duty demand, penalty imposition, SSI exemption eligibility.The Appellants filed an appeal which remained undecided for several years, prompting them to request reconstruction of the file. Despite multiple hearing dates being set, the Appellants failed to appear or request adjournment, leading to the case being heard in their absence.Regarding the utilization of another person's brand name, the Revenue representative argued that the Appellants were ineligible for the SSI exemption due to this issue. He highlighted admissions by the partners and statements from buyers confirming the use of the brand name. The Revenue representative also emphasized that the Appellants did not make use of the opportunities provided to them, thus justifying the demand for duty and imposition of penalties.The Appellants contended that principles of natural justice were not observed in their case. They cited instances where they were unable to attend hearings due to unforeseen circumstances like communal riots and illness of their consultant. Despite requesting adjournments, final orders were passed without further opportunities for them to present their case. The Appellants believed that with sufficient opportunities, they could have successfully defended their position.Upon reviewing the submissions and orders, it was found that the Appellants were not adequately given opportunities to defend their case. The Original Adjudicating Authority only offered one personal hearing, and subsequent events were not properly documented in the orders. Due to these shortcomings, the Tribunal decided to remand the matter back to the Original Adjudicating Authority, setting aside the previous order-in-appeal. The direction was given to allow the Appellants a fair chance to present their case anew.