Onboarding and ongoing monitoring

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.... Relationship arrangement for a critical service while ensuring that the level of due diligence is proportionate to the criticality of the relevant service. (2) Factors that are to be considered in the due diligence process shall, inter-alia, include: a. Operational and technical capability and track record, including (if applicable) drawing on any prior engagement between the Payment ....

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....nt or pending relevant complaints, investigations or litigation against the Third-party Service Provider and (if relevant) Nth-Party Service Providers; i. Ability to deliver the critical service in a way that allows the Payment Service Provider to comply with its legal and regulatory obligations; j. Ability to support the Payment Service Provider's business strategy and plans; ....