Code of Conduct for IWA

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....s with utmost good faith and integrity at all times; (b) act with care and diligence; (c) treat all information supplied by the prospects as completely confidential to themselves and to the insurer(s) to whom the business is being offered; (d) take appropriate steps to maintain the security of confidential documents in their possession; (e) understand the type o....

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....ion of the grievance, and the complainant is informed of the further redressal procedure available to him; (f) ensure that complaints are attended to at Key Management Person level. 3. Conduct in matters relating to advertising: Every IWA shall ensure that the designated website contains no advertisements or any information that is prohibited under regulation 27 of these regulations; ....