TaxTMI 
TaxTMI 
Investor Charter Real Estate Investment Trusts (REITs)
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.... placed at Annexure-A. 4. In this regard, IRA is advised to disseminate the Investor Charter on their website and mobile applications (if any), and display the Investor Charter at prominent places in the office. Further, REITs are advised to bring the Investor Charter to the notice of their investors by way of disseminating the Investor Charter on their respective websites and mobile applications (if any), making them available at prominent places in the office, provide a copy of Investor Charter through e-mails/ letters etc. IRA and REITs are also advised to review the Investor Charter from time to time and update the same in light of any changes made in the SEBI (Real Estate Investment Trusts) Regulations, 2014 and/or circulars issued thereunder. 5. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the registered REITs shall disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, on each of the aforesaid categories separately as well as collectively, latest by 7th of succeeding month, as per the format enclosed at Annexure-B to this circular. 6. The....
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.... investors are prioritized viii. To recommend standardized operational processes to simplify and improve investor experience and benefit the REITs industry at large. ix. To undertake national and international investor awareness programmes to educate both existing and potential investors on REITs as an asset class, enhancing public understanding of their working mechanisms. x. To protect the interest of investors and unit holders through continuous advocacy xi. To build an environment for creating a sustainable and a diversified portfolio of high-quality real estate assets, including commercial properties, developments, and specialized investments such as healthcare facilities and industrial spaces. To provide long-term value and consistent returns to investors by focusing on strategic acquisitions, efficient property management, and sustainable growth. xii. To drive sustainable growth and maximize shareholder value by leveraging a disciplined approach to property acquisition, asset management, and strategic financing while, adhering to the highest standards of transparency, operational efficiency, and regulatory compliance. 3. DESCRIPTION OF ACTIVITIES / BUSINESS ....
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.... As per the Master circular of REITs Complaints/Requests Sr. no. Description of Service / Activity Time taken for providing service 1. Submission of ATR to Investors in respect of complaint received from investor through SCORES Within 21 calendar days Disclosure / Reports Sr. no. Description of Service / Activity Time taken for providing service 1. Disclosure of Credit Rating Within 1 working day of receipt of Credit Rating 2. Disclosure of Annual report Within 3 months from the end of financial year 3. Disclosure of Half-yearly report Within 45 days from the end of half year ending on Sep 30th 4. Disclosure of valuation report To be disclosed to unitholders within 15 days from receipt of valuation report. 5. Disclosure of Audited Financials Within 60 days from the end of the financial year 6. Disclosure of quarterly / half Yearly Unaudited Financials within 45 days from the end of quarter / half year 7. Disclosure of notice in respect of distributions declaration at least 2 working days....
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....e REIT. ii. Read all the documents related to the REITs like the final offer document, profile of the REIT and the performance data as well as distribution history as available on the website of the REIT, website of Stock Exchange(s), etc, and understand the features and the risks involved and suitability of the REIT investment to the investor's risk profile. iii. Always keep your information updated. Inform your stock-broker / depository participant whenever there is change in your address or bank details or email ID or mobile number. Since SIM cards now have the feature of getting ported to different service providers, investors may keep single mobile numbers attached with their respective accounts. (Mobile number is the key to all important transactions) iv. Read communications / notices / addendums / presentations / press releases, etc. sent via email or physical letters / or published by the REIT via website of the respective REIT, website of Stock Exchange, email, etc. v. Consider availing nomination facility in respect of investments made. vi. Invest through registered and regulated entities. vii. Keep critical information such as user ID, passwo....
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....hemes, unregistered chit funds, unregistered collective investment or unregistered deposit schemes. xi. Don't forget to strike off blank spaces in your KYC documents. xii. Don't opt for digital contracts, if you're not familiar with computers. 7. RIGHTS OF INVESTORS i. Right to receive information and details about the REIT including about its investment philosophy, and such other information as may be required under SEBI regulations to enable investors to make an informed decision about investing in a REIT, prior to making any such investment. ii. Right to timely receipt of distribution advices / interest / proceeds / refunds and evidencing a transaction as specified in the SEBI REIT Regulations, or to receive such statements on request. iii. Right to receive Annual report / half yearly report and valuation reports, iv. Right to be informed about such disclosures which may have a material bearing on their investments in REIT. v. Right to privacy of information in accordance with the applicable laws of the land. vi. Right to information about how complaints are handled and can be escalated in the event investors are not satisfied with the....
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....isplayed by REITs on their respective websites Part A: Total complaints report (including complaints received through SCORES) For the Quarter ending: All complaints including SCORES complaints SCORES Complaints Number of investor complaints pending at the beginning of the Quarter Number of investor complaints received during the Quarter Number of investor complaints disposed of during the Quarter. Number of investor complaints pending at the end of the Quarter. Average time taken for redressal of complaints for the Quarter Complaints pending during FY FY/QE__________ Less than 1 month 1-3 months 3-6 months 6-9 months 9-12 months Greater than 12 months Total All complaints SCORES complaints Complaints resolved during FY FY/QE__________ Less than 1 month 1-3 months 3-6 months 6-9 months 9-12 months Greater than 12 months ....