Monitoring of Availability of Cash in ATMs

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....e banknotes and the banks are fulfilling this mandate by dispensing banknotes to the public through their wide network of branches and ATMs. In this connection, a review of downtime of ATMs due to cash-outs was undertaken and it was observed that ATM operations affected by cash-outs lead to non-availability of cash and cause avoidable inconvenience to the members of the public. 2. It has, therefo....

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....01, 2021. Therefore, banks/ WLAOs should put in place a robust system for monitoring the availability of cash in ATMs and ensure timely replenishment to avoid cash-outs. Condition for counting instances of cash-outs in an ATM When the customer is not able to withdraw cash due to non-availability of cash in a particular ATM. Procedure Banks shall submit system generated statement on downtime of....

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.... WLA. The bank, may, at its discretion, recover the penalty from the WLA operator. Administration of the Scheme The Scheme of Penalty will be administered by Issue Departments of the Regional Offices of the Bank. The Competent Authority to impose penalty will be the Officer-in-Charge of the Issue Department of the Regional Office under whose jurisdiction the ATMs are located. Appeal against the ....