Consumer Protection (Consumer Commission Procedure) Regulations, 2020.

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....ision or to file written version or to file any written submissions and address or plead, as the case may be, for and on behalf of such a party before the Consumer Commission; (c) "Consumer Commission" means a District Consumer Disputes Redressal Commission, a State Consumer Disputes Redressal Commission or the National Consumer Disputes Redressal Commission; (d) "Registrar" means the head of the ministerial establishment of the Consumer Commission and exercising such powers and functions as are conferred upon him by the President of the Consumer Commission; (e) "rules" means the rules made under the Act; (f) "section" means a section of the Act; (g) words and expressions used in these regulations and not defined herein, but defined either in the Act or in the rules shall have the same meaning respectively assigned to them either in the Act or in the rules, as the case may be. 3. Arrangements in Consumer Commission.- (1) A Consumer Commission, being not a regular court, shall have the arrangements as to depict it distinct from a court. (2) In the hall in which the Consumer Commission shall hear the parties, the dais may not be ....

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....contains incorrect entry or there is omission of the particulars of the matter. 7. Institution of complaints, appeals and revision petitions.- (1) Where a Complaint is filed in the District Commission, it shall be filed in three sets with additional sets equal to the number of opposite parties. (2) Where the Complaint or Appeal or Revision petition is filed before the State Commission, it shall be filed in three sets or such number of sets as may be decided by the President of the State Commission from time to time, with approval of the President of the National Commission, with additional sets equal to the number of opposite parties or respondents. (3) Where a Complaint or Appeal or Revision Petition is filed in the National Commission, it shall be filed in two sets and the sets for the Opposite parties or respondents shall be filed within a week of admission of such case or issuance of notice to the opposite parties. (4) Every complaint shall clearly contain particulars of dispute and the relief claimed and shall also be accompanied by copies of such documents as are necessary to prove the claim made in the complaint. 8. Nomenclature to be given to the complaints, appea....

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....irty days and depending upon the circumstances of each case, even for less than thirty days. (2) When there is a question of raising presumption of service, thirty days' notice shall be required. (3) Whenever notices are sought to be effected by a courier service, it shall be ascertained that the courier is of repute. (4) While appointing the courier for the purpose of effecting service, security deposit may also be taken. (5) Along with the notice, copies of the complaint, memorandum of grounds of appeal or petition, as the case may be, and other documents filed shall be served upon the opposite party or respondent. (6) After the opposite party or respondent has put in appearance, no application or document shall be received by the Registrar unless it bears an endorsement that a copy thereof has been served upon the other side. 11. Adjournment.- (1) Every proceeding before a Consumer Commission shall be conducted as expeditiously as possible and as per the requirements of the Act. (2) The Consumer Commission shall record the reasons for any adjournment made by it. (3) Request for adjournment shall be entertained only in exceptional circumstances and for reasons to....

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....tation has been specified in the Act or the rules or in these regulations shall be thirty days from the date of the cause of action or the date of knowledge. (2) Subject to the provisions of the Act, the Consumer Commission may condone the delay in filing an application or a petition referred to in sub-regulation (1) if valid and sufficient reasons to its satisfaction are given. 15. Review.- (1) It shall set out clearly the grounds for review. (2) Unless otherwise ordered by the Consumer Commission, an application for review shall be disposed of by circulation without oral arguments, as far as practicable between the same members who had delivered the order sought to be reviewed. 16. Appearance of Voluntary Consumer Organisations.- (1) Recognised Consumer Organisations have a right of audience before the Consumer Commission. (2) An authorisation of a Voluntary Consumer Organisation may be by way of special power of attorney executed on a non-judicial paper or even on plain paper duly attested by a Gazetted Officer or a Notary Public. (3) The Power of Attorney holder shall be entitled to engage a counsel, if authorised to do so. (4) A Voluntary Consumer Organisation ....

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.... shall be stamped on the last page of the order. (7) The Consumer Commission shall pass final order invariably within thirty days. 19. Return on institution and disposal of cases.- (1) A Consumer Commission is expected to dispose of maximum number of cases every month so as to keep the pendency to a bare minimum. (2) A periodic monthly return of institution and disposal of cases shall be sent by the District Commissions to the State Commission. (3) The State Commission shall submit a periodic monthly return of institution and disposal of cases to the National Commission. (4) Notwithstanding anything contained in this regulation, the President of the National Commission may, at any time, call for any return or information relating to its functioning from a State Commission or District Commissions. 20. Preservation of records. - (1) In the case of complaint, the record containing main files with original order sheet shall be preserved for a period five years. (2) In the case of records of appeal and revision petitions, it shall be preserved for three years from the date of disposal of the appeal or revision as the case may be. (3) Immediately after the consumer comp....