Mechanism for redressal of difficulties faced by taxpayers due to technical glitches on the GST portal.

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.... Trade Circular No. 13T of 2018 Background and scope 1. Department of Revenue, Government of India vide a circular No. 39/13/2018 dated 3rd April 2018 has put in place an IT -Grievance Redressal Mechanism to address the difficulties faced by a section of taxpayers owing to technical glitches on the GST portal and the relief that needs to be given to them. 2. It has been decided that GST Impl....

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.... of IT-Grievance redressal, a taxpayer, who could not comply for any submission on the GST portal due to technical glitches is required to make an application to his Nodal Officer in format prescribed as Annexure 1 through Physical application or by mail (Details of the Nodal officer far tax payer is available on www.mahagst.gov:in). Taxpayer shall file separate application for Grievances in respe....

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....rd observations / recommendations in prescribed format to the appropriate authority as may be declared for IT redressal. 3. The Tax payer having any grievances in respect of the application for redressal made to nodal officer may apply to respective locational or Divisional Supervisory authority. 4. However, facility under this mechanism shall not be available to the cases where non-compliances ....

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....d. (For e. g Migration/ GSTR 3B/ TRAN1/TRAN 2/REG 01. etc.) 7. Description of issue/problem in detail 8. When did the taxpayer first attempt to file return/form? dd/mm/yyyy 9. Nature of error noticed in first fifing (attach screen shots and other evidences like emails sent) 10. Details of subsequent attempts of filing (chronologically(enclose evidences) 11. Nature of the errors/ message....