Public Notice to invite to “Indirect Tax Ombudsman Guidelines, 2011

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.... Trade is invited to "Indirect Tax Ombudsman Guidelines, 2011" hereinafter referred to as 'the Guidelines'. The complete Indirect Tax Ombudsman guidelines and procedure is available at: http:/www.cbec.gov.in/resources/htdocs-cbec/it-ombud/it-ombudsmanguidelines. pdf'. The Guidelines are introduced with the objective of enabling the resolution of complaints relating to public grievances....

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....I. Non adherence to: 6. the principle of "First Come First Served" in sending refunds; 7. the rules prescribed for disbursement of drawback 8. the administrative instructions and circulars issued by the Central Board of Excise and Customs; 9. non adherence to prescribed working hours by Customs, Central Excise and Service Tax Officials; III. No....

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....uidelines) explains the procedure for filing complaint. A representation or complaint has to be filed in writing by the complainant himself or his authorized representative. For complaints filed electronically, while action will be initiated by the Ombudsman, the print-out will have to be signed by the complainant at the earliest. The complaint must contain the details of the basic facts relating ....