TaxTMI 
TaxTMI 
Public Notice to invite to “Indirect Tax Ombudsman Guidelines, 2011
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....elines, 2011" hereinafter referred to as 'the Guidelines'. The complete Indirect Tax Ombudsman guidelines and procedure is available at: http:/www.cbec.gov.in/resources/htdocs-cbec/it-ombud/it-ombudsmanguidelines. pdf'. The Guidelines are introduced with the objective of enabling the resolution of complaints relating to public grievances against the Customs, Central Excise and Ser....
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....ds; 7. the rules prescribed for disbursement of drawback 8. the administrative instructions and circulars issued by the Central Board of Excise and Customs; 9. non adherence to prescribed working hours by Customs, Central Excise and Service Tax Officials; III. Non acknowledgment of letters or documents sent to the department IV. Unwanted rude behavior of Customs, Central Excise and Ser....
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....rized representative. For complaints filed electronically, while action will be initiated by the Ombudsman, the print-out will have to be signed by the complainant at the earliest. The complaint must contain the details of the basic facts relating to the complaint and the relief sought. 5. The Ombudsman shall have the power to facilitate settlement of complaints either by agreement through concil....